Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Your pickup address, municipality, postal code and preferred service date.
• Descriptions and photographs of items, property access details and other information needed to prepare a quote or perform the service.
• Messages, call details and other communications you send to us.
• Quotes, invoices, payment status and transaction records. Payment providers may process payment information on our behalf.
• Basic technical information generated when you use our website, such as your IP address, device or browser type, pages visited and referral information, where collected by our hosting or technology providers.

How we collect information

We may collect information directly from you through email, telephone calls, our website, Facebook, Instagram, Meta lead forms, messages, in-person interactions and completed services. We may also receive limited information from service providers that help us operate our business.

How we use information

We use personal information only for reasonable business purposes, including to:

• Review requests, prepare quotes and confirm whether a job is within our service area.
• Schedule, provide and follow up on junk removal, hauling and related services.
• Communicate with customers and respond to questions.
• Process payments, issue invoices and maintain accounting and tax records.
• Operate, secure and improve our website, advertising and customer service.
• Prevent fraud, manage disputes and comply with legal or regulatory obligations.

We will only send promotional electronic messages where permitted by law. You can withdraw from those messages at any time by using the unsubscribe method provided or contacting us.

Consent

By providing personal information, you consent to its collection, use and disclosure for the purposes explained at the time of collection and in this policy. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a quote or completing a requested service.

When we share information

We do not sell or rent personal information. We may share information when reasonably necessary with:

• Our owners, workers and representatives who need it to provide the requested service.
• Companies that provide website hosting, email, advertising, payment, accounting, storage or other business services to us.
• Professional advisers, insurers, regulators, law enforcement or other parties when required or permitted by law.
• A purchaser or successor in connection with a proposed or completed sale, reorganization or transfer of the business, subject to appropriate protections.

Some technology providers may process information outside Canada. When this happens, the information may be subject to the laws of the jurisdiction where it is processed.

Retention and security

We keep personal information only as long as reasonably necessary for the purposes described above and to meet legal, tax, accounting, insurance or dispute-resolution requirements. Certain business and transaction records are generally retained for at least six years. We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No electronic transmission or storage method can be guaranteed to be completely secure.

Third-party platforms and links

If you interact with us through Facebook, Instagram, Meta lead forms or another third-party service, that provider may also collect and use information under its own privacy policy. Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Your choices and rights

You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or ask a question or make a privacy complaint. We may need to verify your identity before completing a request. Legal exceptions may apply.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13 without appropriate consent.

Changes to this policy

We may update this policy as our practices or legal obligations change. The revised version will be posted on this page with a new effective date.